Store Policy Details
Transparent operational, shipping, refund, and warranty guidelines for INFANT COMPUTER STORE (ICS) across our Podanur (Coimbatore) and Ooty (Nilgiris) branches.
Shipping Policy
Last Updated: October 2026 · Applies to all online, telephone, and store-despatched orders
1. In-Store Pickup (Free & Ready in 2 Hours)
Customers can opt for instant self-pickup from either of our two verified Google Business branches:
- Podanur HQ (Coimbatore): 240/A2B, Saradha Mill Road, Near Koushikha Hospital (Mon – Sat: 9:30 AM – 8:00 PM).
- Ooty Branch (Nilgiris): Shop No: 1, ATC Complex, ATC Town Bus Stand (Mon – Sat: 10:00 AM – 7:30 PM).
💡 For in-store pickups, please bring your Order Confirmation SMS/WhatsApp and a valid Government ID or GST invoice copy.
2. Doorstep Delivery Timelines & Coverage
| Destination Zone | Estimated Delivery | Courier Partner |
|---|---|---|
| Coimbatore City & Suburbs | Same-Day / Next-Day (Within 24 Hours) | ICS Express Courier / Direct Store Delivery |
| Tamil Nadu (Tiruppur, Erode, Salem, Chennai, Madurai) | 1 – 2 Business Days | Bluedart / Professional / DTDC Express |
| Nilgiris District (Ooty, Coonoor, Kotagiri) | Next-Day Delivery via Ooty ATC Branch | Direct Nilgiris Van / DTDC |
| Rest of South India & All-India | 3 – 5 Business Days | Bluedart Air / Delhivery Express |
3. High-Value Packaging & Transit Insurance
Delicate electronics such as graphics cards (RTX 50/40 series), CPUs, motherboards, curved monitors, and pre-built custom liquid gaming rigs are packed using industrial anti-static bubble wrap, dual-wall corrugated cartons, and custom internal expanding foam to immobilize heavy GPUs during transit. Full transit insurance coverage applies.
4. Consignment Tracking
Once your order is despatched, you will receive an automated WhatsApp & SMS notification with the consignment Airway Bill (AWB) number. You can also track your shipment live using the "Track Order" button on our top bar.
Need Immediate Assistance?
Our desk is open Mon – Sat
100% Google Verified Branches
Podanur HQ (Coimbatore)
240/A2B, Saradha Mill Rd, near Koushikha Hospital, Podanur, Coimbatore, Tamil Nadu 641023
📍 Near Koushikha Hospital
Ooty Branch (Nilgiris)
Shop No: 1, ATC Complex, ATC Town Bus Stand
📍 Udhagamandalam – 643001